Managing Your Service Provider Guide
Once you have found your ideal service provider and you have hired them, it’s now time to think about how you will manage and oversee the service. You will need to ensure that everything is running smoothly for both the service provider and the service user. This can be done in a number of ways:
- Set aside a time that you will always meet with your service provider, to review and discuss how things have gone that week or month. Depending on how often you wish to meet.
- Hire your service provider for a trial period, to be sure that they are the right person for the job.
- Ask questions, keep notes on progress and do speak with the service user to hear their feedback.
- Feedback to your service provider on duties that have or have not been completed to your satisfaction. Allow them a chance to respond.
- Confirm with your service provider as early as you can if you need to change dates, times or places for them to carry out their duties.
- Reward your service provider if they deserve it!
- Regularly review the terms and conditions of your contract you have agreed together. Ensure it is relevant and up to date.
Interview Guides- Interview Tips for Pet Carers, Home Carers, Babysitters, Nannies, Au Pairs, Tutors and Housekeepers:
Congratulations! You’ve landed an interview, in order to be in with a good chance of securing the role, you must be prepared. Here are a few tips and tricks.
- Bring your ID documents, resume and any qualification and training certificates to the interview.
- Plan your journey ahead of time and be on time.
- Think about responses to questions that will highlight your experience, skills and why you are suited to the job. How will you sell yourself?
- Remember key things about the employer you are meeting. Did they mentioned anything in their job post or contact email, that is unique about them and their family? Focus in on these unique things during your interview to appear as though you have listened and understand their needs.
- Think about what is and is not negotiable for you. This could be things like salary, holiday, working hours etc. Be honest as these areas will need to be agreed on and seem attractive to both you and the employer, before either of you will entertain the idea of offering or accepting a job. So you are not caught off guard and unprepared, be clear in your own mind what you are seeking.
Advice for Finding a Career
When using Nannyez to find a potential carer, it is encouraged to keep in mind firstly the level and type of care the service user will need. Secondly, the frequency of the care. Thirdly, the personality of the service user. Do they have passions, hobbies or interests? If so finding a carer who has a shared interest or compatible personality with the service user, could help a natural rapport build quickly. The relationship between the carer and service user is always platonic, however mutual passions and personalities that gel, help a service user and carer’s friendship along the way. This could help relax the service user sooner and build trust.
It is also encouraged where possible to meet potential carers in person, have a formal interview to help base your decision on who could be the ideal carer, and why.