Safeguarding along with a high standard of care are Nannyez’s top priorities, when services are provided to families from carers within our directory. Nannyez is proactive in ensuring that every service user can feel safe. Steps that service users can take to help enhance their safety are:
- While selecting your potential service providers, ensure that they have verified details such as phone numbers and email addresses. If you set up an initial meeting with a potential service provider have another person present with you.
- Always select profiles that are in-depth with detail about the service provider, including experience and qualifications. This will help you to have a good overview on whether a carer has the ability to meet your caring needs.
- Read as many reviews about each service provider as you can. The reviews will more than likely be open and honest.
- While making initial contact with a service provider, make use of the online contact option. When you are comfortable with the person you have made contact with, feel free to share your personal contact information.
- It is encouraged to interview service providers yourself, to make a judgement on suitability. Interviews don’t need to be overly formal, however, keep safety, your needs, suitability and the potential personality bond with the person(s) to be cared for in mind.
- Once you feel you may have found your ideal service provider it is encouraged to carry out further checks and see important paperwork. Such as references, details of previous employers and criminal records checking.
- If all goes well with further checks and a service provider is hired, monitor their performance regularly. You could ask for feedback from the person being cared for, also those who have had interaction with them. Pay a visit to the person being cared for unexpectedly or come home unannounced, see how everything is going for yourself. Trust your gut with what you see and feel. If you feel uneasy or something has not met your expectations or requirements, share your views with your carer in a non-offensive way. Don’t leave your gut feelings to ‘go away’ or feel ‘it’s nothing’ follow up your gut feelings.